Customer Quality Specialist
Education
Bachelor’s Degree (B.A.) in Business, Engineering, or other relevant field; or a minimum of 5 years related experience and/or training; or equivalent combination of education and technical experience.
Skills/Experience
- 4+ years of experience in customer service/sales, preferably in a technical capacity
- Problem solving and decision-making capabilities (Required / Expert)
- Demonstrate strong verbal and written communication, and conflict resolution skills including professional phone and email etiquette. (Required / Expert)
- Must be task oriented with strong sense of priority and ability to manage multiple tasks. (Required / Expert)
- Must have a strong customer focus (Required / Expert)
- Must have excellent organizational skills. (Required / Intermediate)
- Proficiency in MS Office including Word, Excel and PowerPoint. (Required / Intermediate)
- Will need adequate technical/mechanical aptitude and the ability to develop knowledge of a technical product line (Required / Intermediate)
- Ability to read and understand contract documents, specifications and engineering drawings. (Required / Intermediate)
- Previous experience in a metric driven, low volume/high mix, fast-paced manufacturing environment (Preferred / Intermediate)
- Ability to adapt to unfamiliar systems and situations with minimal review/supervision (Preferred / Intermediate)
- Flexibility to adapt to deadlines, changing schedules, priorities, and unpredictable events as they arise (Preferred / Intermediate)
- Ability to work independently as well as a member of a small support team (Preferred / Intermediate)
- Practical understanding of Lean business practices and Continuous Improvement process implementation (Preferred / Basic)
Travel
Less than 25% overnight travel is required.
At Red Valve, a Hillenbrand company, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veteran.
