Operations, Sales & Service Manager

Education

Bachelor’s degree (B.S./B.A.) or equivalent from a college or university or equivalent combination of education and experience.

Skills/Experience

• Sales, sales management, sales operations, customer service or field service leadership experience preferred.  Global experience and a history of operating in an environment which is a complex mix of direct sales and indirect sales a plus.  Strong project management experience required.
• Ability to assess complex situations and communicate clearly both internally and externally.  Ability to interpret and write reports, procedures, business correspondence and effectively present to and respond to questions in front of groups of managers, clients, customers and the general public.
•  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations  
• Plan and perform a wide variety of duties requiring general knowledge of company policies and procedures applicable within area of responsibilities, and including their application to cases not previously covered.  Requires considerable judgment to work independently toward general results, devising methods, modifying or adapting standard procedures to meet different conditions, making decisions based on precedent and company policies.
• Demonstrated record of strong managerial skills and the ability to motivate subordinates
• Demonstrated experience working with Customer Relationship Management (CRM) software, Salesforce platform preferred.
• Ability to obtain a U.S. passport required
• Must possess a valid driver’s license in state of residence and be insurable under company’s motor vehicle insurance policy

Travel

Employee must be able to travel 10-15% of the time.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.