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Customer Service Representative

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Sales
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353 Total Views

TerraSource Global is currently seeking a Customer Service Representative to join the team!

Position Summary

Acts as liaison between the Company and the customer and/or sales representative concerning quotes, orders and other inquiries. Investigates and offers solutions to customer challenges.

Who we are:

Headquartered in St. Louis, Missouri, USA, TerraSource Global is a truly global company with sales, engineering, testing and assembly locations strategically located around the world. We have regional sales representatives stationed across six continents to provide local service to the 90+ countries with facilities using our equipment.

The TerraSource portfolio encompasses three trusted and long-standing brands, recognized the world over as leaders in performance, innovation and durability: Gundlach Crushers, Jeffrey Rader and Pennsylvania Crusher. The combined equipment portfolio of these flagship brands means we are uniquely positioned to offer real choice to our customers and enable them to find just the right mix of equipment to meet their specific material processing and handling equipment needs.

The combined portfolio of our three flagship brands means our customers have real choice among a comprehensive selection of size reduction equipment, screening and processing machinery, material handling equipment, pneumatic conveyors, feeders, and storage and reclaim equipment. With our outstanding product lines, extensive application expertise and seamless commitment to timely and professional service, TerraSource Global is well positioned to build on our long history of being a preferred solution provider in industries such as power, mining, agriculture, pulp and cement, recycling, steel and aluminum production and industrial waste management.

 

Essential Duties and Responsibilities include the following:

  • Through JD Edwards software system, processes inquiries, orders, and requests received from domestic and international customers by telephone, fax, mail or company employee.
  • First line response to customer requests for parts or unit availability, price quotations, delivery dates, and tracking of orders.
  • Accurately update, maintain and modify accounts in the ERP database from information received, according to department procedures.
  • Collect information needed for credit such as Letters of Reference and Bank References; provide information to accounting for approval of establishing credit limits.
  • Follows up proactively on all quotations within set timeframe
  • Maintains thorough knowledge of company products, customer requirements, and company procedures and practices relating to pricing, accounting terms and conditions and shop practices.
  • Handles customer contacts in such a manner that there is continuous customer confidence in the Company, its products, its personnel, and its policies.
  • Other duties may be assigned.

Education

Associate’s degree (A.A.) or equivalent from a two-year college or technical school in and a minimum of 1-3 year(s) related customer service experience and/or training; or equivalent combination of education and experience with an emphasis in customer service.

Physical Demands

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 10lbs. 

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.

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