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Batesville Coperion Rotex Batesville Batesville Milacron Moldmasters dme

Field Service Engineer

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Sales
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658 Total Views

Position Summary

The Field Service Engineer provides, onsite new machine start-up, maintenance and troubleshooting services. From these visits, they will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, the Field Service Engineer will perform proactive sales and service tasks including, but not limited to: troubleshoot customer issues via telephone, email and online meetings, develop spare parts quotes, order entry, and customer follow-up.


Company Summary

Rotex pioneered the dry separation industry and grew to become a global manufacturer of industrial separation equipment, becoming a subsidiary of Hillenbrand, Inc. in 2011. Rotex now sets the standards for maximizing yield and minimizing waste for a host of Fortune 500 companies in processing facilities around the world.

The Rotex story of superior separations starts with the people who work here. Our associates are our number-one asset; this fine group of people helped Rotex expand from a regional Cincinnati company to a strong global competitor. And we’re not done yet. We’re always looking for great people to add to our story and to help us write the next chapter in our history.


Essential Duties and Responsibilities

  • Perform new machine start-up inspections and operations training. 
  • Troubleshoot machine downtime and provide recommendations for repair or improved productivity. 
  • Oversee onsite parts removal, installation and assembly. 
  • Recommend parts and service solutions to improve machine uptime, maintenance and operation. 
  • Provide written post-visit reports with a visit overview, observations, recommendations, competitive intelligence and customer feedback.
  • During field observations and customer feedback, provide Rotex Engineering with equipment design and feature recommendations.
  • Maintain a reasonable “on-call” status to answer customer questions via phone and email. 
  • When required, enter parts orders, generate and follow-up parts quotes and general customer service duties. 
  • Perform other assignments or duties appropriate to the overall responsibility of the position of Field Service Engineer.

Job Qualifications

  • Associate’s Degree in Engineering or related field; and 1-2 years related mechanical engineering/maintenance experience; or equivalent combination of education and experience.
  • Intermediate knowledge and experience with Microsoft Office, Word, PowerPoint, Excel, and Outlook. 
  • Microsoft CRM preferred


Travel 

Must be able to travel 50%-75% of the time.


 


Physical Demands 


To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances. 


DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.


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At Rotex, a Hillenbrand company, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veteran


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