Desktop & Network Support Technician

Job Qualifications

• Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in information systems or related degree; and/or a minimum of  2-3 years related experience and/or training in a network operations center environment; or equivalent combination of education and experience with an emphasis in information systems  
• Basic PC Technician Skills (Basics, Imaging, Operating System Installation and Support, Standard Software Installation and Support, and Peripheral Installation and Support)
• Server Operating System Support (MS Server 2003, 2003 SBS, 2008, and 2008 SBS)
• File and Print Sharing Management
• Expert skills in troubleshooting Microsoft Office (Word, Excel, PowerPoint, Outlook) issues 
•  2+ years’ experience in an IT desk side support environment
• Operating Systems: Windows 9x/Windows 2000/Windows NT/ Windows Server 2003/Windows XP, IIS 5 
• Expert knowledge of remote desktop tools required
• Basic level knowledge of IT security protocols such as virus protection, malware detection, etc
• Basic level knowledge of Active Directory required
• Possess the ability to effectively communicate and interact with customers on operational and maintenance issues, often in-person