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Technical Sales Engineer

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Engineering
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2284 Total Views

Mold Masters is looking for a Technical Sales Engineer to join our team Georgetown, Ontario.  The Technical Sales Engineer (TSE) is responsible for the coordination of the application activities within the assigned territory for complex or unqualified orders and orders of a significant value that cannot be handled within the Engineering Value Stream or STAMP accounts.   Working in concert with Technical Field Sales, the TSE will be the main point of contact for the customer and create reasonable and efficient product design/development engineering solutions. The TSE will look for the next opportunity within the customer (prospecting) for additional sales.  The Technical Sales Engineer will be the first point of contact to assist the customer in troubleshooting technical issues. 

Mold-Masters® is a world-leading supplier of hot runner technology and systems. We design, manufacture, and support a full range of hot runner products that are used in the injection molding production of plastic products - from automotive to everyday consumer items

What Mold Masters Will Offer You:
•    A comprehensive benefits package with coverage that includes Life Insurance, STD - Short Term Disability and LTD Long-term Disability (taxable benefit), vision, & dental 
•    RRSP-registered retirement saving plan, with a 4% match, Vested for 2 years 
What you’ll do:
•    Support of the Sales Process and work in tandem with Field Sales.
•    Has superior product knowledge of Mold-Masters products and can communicate features, technical capability, and new product offerings to Customers.
•    Leads and/or supports the Value Proposition created by Field Sales when dealing with the Customer by matching the technical solution to the sale.  
•    Prepare quotations for proposed technical solution and negotiate price as required under the prescribed standards.
•    Review technical data of application, integration of hot runner system and mold design to ensure successful application of hot runner system.
•    Organize and lead technical review meetings to ensure orders and technical requirements of customers are identified and that the order specification will meet customer requirements and expectations 
•    Assess and analyze the applications for resin specifications, gate locations etc., and recommend simulation analysis as required for the project to ensure conclusive results; then evaluate the results to suggest best solution to customers.
•    As the main point of contact to the customer, the TSE is required to coordinate the project plan for the order through the process to meet the required timeline of the customer e.g. prototyping, design, manufacturing, testing, quality, development of quotations, etc
•    First point of contact for troubleshooting systems, will make the decision to transfer issues to Master Care; Advise whenever field service is recommended.
•    Accountable for keeping customers and sales representatives informed of order progress. 
•    Keep up to date with the latest technological developments and trends related to hot runners’ systems, hot halves, and related components by attending training courses and industry meetings and reading specialist literature.
•    Evaluate the results of Filing analysis / Rheology /  Thermal analysis and suggest best solution to customers.
•    Provide concept of manifold layout, special components of hot runner system and sufficient data of application to the designer to ensure optimum hot runner system is designed
•    Develops/reviews process with the view to reduce waste through process improvement.
•    Provide input to cross functional project teams and track on hold orders to help resolve issues to ensure a quick resolution.
•    Review and resolve incidents and provide technical support for spare part issues of hot runner system.
•    Technically supports complex cases regarding returns and repairs.
•    Other duties may be assigned
 

Basic Requirements:
•    Must have a university degree or College Diploma in Engineering.
•    A minimum of six to eight (6 - 8) years related experience and/or equivalent combination of education and experience. 
•    Experience with SAP (Pivotal) or an ERP is preferred.

Great to Haves:
•    The individual should have an excellent record with Engineering, Sales Representatives and Manufacturing to help identify development opportunities and evaluate competitive products.  
•    Previous experience as Process Engineer or Industrial Engineering or Tool and Die Maker would be an asset.  
•    Previous experience with flow/thermal simulation as related to injection molding processes is strongly preferred. 

Physical Demands:
To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances. 

Who we are: 
Mold Masters is an operating company of Hillenbrand. Hillenbrand (www.Hillenbrand.com) is a global diversified industrial company with businesses that serve a wide variety of industries around the world. We pursue profitable growth and robust cash generation to drive increased value for our shareholders. Hillenbrand's portfolio includes industrial businesses such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville, a recognized leader in the death care industry in North America. Hillenbrand is publicly traded on the NYSE under "HI."

EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

Mold Masters is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact us by email at talentacquisition@hillenbrand.com with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. 

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