This job posting isn't available in all website languages
Hillenbrand Sourcing Header
Batesville ABEL Coperion Red Valve Rotex Batesville Batesville Milacron Moldmasters dme

Technical Field Sales

240 Total Views

Technical Field Sales Representative



Position Summary



The Technical Field Sales Representative is responsible to actively and aggressively promote Mold-Masters as the leading-edge supplier of any and all technologies related to the injection molding industry. Each Technical Field Salesperson will be assigned a territory consisting of mid-market accounts and will be responsible for all sales activities (including prospecting) within it.


Key Duties and Responsibilities



Responsibilities include, but are not limited to:


  • Co-ordinate and execute a targeted plan of action to develop and grow/expand sales territories (includes cold calls) in support of corporate goals and objectives.
  • Provide management with sales updates for the territory as well as quarterly and annual forecasts.
  • Provide quarterly or bi-annual account review and plans to management
  • Consult and advise customers, based on our industry leading experience, how to improve productivity by incorporating the very latest in technology.
  • Use the understanding of business implications of industry trends and competitive activity in the account, applies the value proposition and can draw distinctions between the competitor and MM during the sales activities or sales calls.
  • Successfully manages multiple relationships in assigned accounts and has a thorough understanding of customer strategic priorities, organization, processes and business operations
  • Identifies new sales opportunities in prospects and under-penetrated customers accounts and communicates results to appropriate internal stakeholders
  • Ensure that all efforts, communications, transactions, and exchanges of information are continually supporting the corporate vision.
  • Exchange experiences with other Technical Field Salespersons to improve their respective ability to offer proven solutions.
  • Abide by any procedures and policies as communicated by corporate.
  • Communicate with all internal support staff and keep them informed of any and all market developments.
  • Review all technical requirements for the given application, integration of hot runner system (if necessary) and mold design (if necessary) to ensure successful application of the hot runner system.
  • Coordinate with Engineering the concept of manifold layout, special components of hot runner system and sufficient data of application to corporate support staff to facilitate appropriate checks and reviews of application suitability.
  • Represent Mold-Masters to customers at tradeshows and other events.
  • Participate in design reviews as per the request of customers. Assist all customers from a technical perspective.
  • Constantly develop and expand own technical knowledge and experience.
  • Report if Corrective Action Reports are required and work with other in-house staff to resolve incidents.
  • Advise whenever field service is required.
  • Communicate regularly with customer to gather information and forward changes to marketing.
  • Complete, in a timely manner, all administrative duties such as Relationship database, reports and expenses.
  • Advise Service and Support Departments of any and all field issues including (but not limited to) quality concerns, manufacturing, defects, inappropriate packing, and unacceptable practices of any nature.
  • Provide all pertinent background information to the Service Coordinator.
  • Provide sales number updates for territory and annual forecast.
  • Make recommendations for productivity and/or method improvement.
  • Ensure ISO guidelines are followed.


Providing services and support to internal and external customers, suppliers


In this role, the Technical Field Salesperson will be responsible to ensure the growth and maintenance of the assigned territory. The incumbent will maintain an accurate record of all activities within the territory by compiling reports, statistics and correspondence to the customer. The

incumbent will contact and develop strong business relationships with new and existing customers, qualify sales leads to ensure customer satisfaction and sales growth.  The Technical Field Salesperson will interact with the support departments to ensure all customer needs are met.


The Technical Field Salesperson is required to update Relationship with all pertinent customer information as well as personal use of time such as vacation.


Key resources: other people and/or capital and equipment


The Technical Field Salesperson interacts with other team members to achieve retention of current customers as well as developing leads into new customers. The incumbent must develop the sales strategy for the assigned territory. The incumbent will be responsible for communicating to other team members and management when there is concern regarding an account. The Technical Field Salesperson is responsible to manage expenses appropriately and submission of same in the timely manner.


Decision Making


Under minimal supervision, the incumbent of this role has completed the required training and acquired hands-on experience that will allow them to successfully interact with internal and external customers. Problem resolution with team members, on existing or future orders, must be accomplished independently with the appropriate follow-up to ensure a successful outcome. This includes the management of their daily workload.



Education and Experience


To perform this job successfully an individual must be able to complete each essential duty satisfactorily. The incumbent in this role must have a university degree or College Diploma in Mechanical / Plastics Engineering; with minimum five years (5) related experience and/or training; or equivalent combination of education and experience. The incumbent must have sound knowledge of the injection molding process. Processing experience and mold building experience is an asset to be successful. It is recommended for the incumbent to have previous sales experience within the plastics industry. The incumbent must be able to speak and write the language appropriate to the geographic area assigned with competency in business English being an asset.


Other required level of technical and/or practical judgment to perform the work :


The incumbent must have the ability to read, analyze engineering drawings, mold prints, technical procedures, and/or governmental regulations. Ability to interpret and act on procedures, policies and documents such as pricing, job status forms, customer relations, sales forecasting and troubleshooting. The incumbent must have the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general staff in order to influence and negotiate. The ability to cultivate positive relationships with both customers and internal staff, along with working independently with minimal supervision, is a must.


Effort and Work Environment


While performing the duties of this job, the employee is regularly required to walk, sit, drive an automobile and use their hands to handle or feel. The employee may occasionally lift and/or move up to 40 pounds to 60 pounds. Specific vision requirements are for good general vision, ability to distinguish between colours, and the ability to adjust focus.


The incumbent in this role must be able to properly function in an office and manufacturing environment. The overall noise level in the work environment is usually minimal to moderate. Safety boots, hearing protection and eye protection is often required. The working area is usually but not always climate controlled. The incumbent must be able to regularly travel within the territory assigned, regionally and/or internationally as

required for training, sales meetings and customer/sales requirements.


Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.


DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.


At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans

Previous Job Searches

Activity Feed

Job shares through Oracle Taleo
Someone applied to the Regional Sales Manager position. 6 minutes ago
Someone applied to the Machine Runoff Technician position. 8 minutes ago
Someone applied to the Production Associate position. 18 minutes ago
Someone applied to the Director of Operations & Supply Chain position. 21 minutes ago
Someone applied to the Production Associate position. 40 minutes ago
Hillenbrand Sourcing Footer