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Batesville Coperion Rotex Batesville Milacron Moldmasters dme
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Mold Masters is looking for a Service Technician to join our team in Windsor, ON.   

The Service Technician will provide technical support and solutions to customers, sales representatives, and agents where issues are related to the hot runner system.  This may include Hot Half System Rebuild, Manifold Refurbishment, Nozzle Repair, Testing and Repair for Temperature Control Calibrations etc.  The Service Technician will travel to customer sites to provide support ensuring complete customer satisfaction.

Mold-Masters® is a world-leading supplier of hot runner technology and systems. We design, manufacture and support a full range of hot runner products that are used in the injection molding production of plastic products - from automotive to everyday consumer items.


What Mold Masters Will Offer You:

  • A comprehensive benefits package with coverage that includes Life Insurance, Short Term Disability, Long-term Disability, Vision, & Dental
  • RRSP-registered retirement saving plan, with a 4% match
  • Generous paid time off
  • Onsite Cafeteria and Gym


What you’ll do:

  • Perform field service visits as required to resolve technical issues experienced by customers in a timely manner; Review technical inquiries of customers to recommend possible solutions related to the operation or maintenance of hot runners; Review, provide recommendations / solutions for straight forward technical issues
  • Communicate with customers and sales representatives to keep them informed of the status of the hot runner; Assist the customer with optimizing the performance of the hot runner; Communicate regularly with customers to gather information related to technical issues
  • Review and recommend any change requests deemed necessary to resolve technical issues; As necessary, evaluate product and determine disposition, including recommending product repair
  • Advise Quality Department of in-house defects via corrective action reports; Participate in design reviews as per the Technical Support Manager’s instructions; Engage in on-site and off-site meetings with customers as required; Support and ensure all appropriate departments are given sufficient information
  • Assist all team members from a technical perspective
  • Constantly develop and expand technical knowledge and experience; Complete and submit expenses in a timely manner
  • Ensure compliance with Health and Safety program; Ensure ISO guidelines are followed for assigned unit

Basic Requirements:

  • A University Degree/ College Diploma in Mechanical / Plastics Engineering (Preferred)
    • or A Trade Certification (Toolmaker or CNC Machinist) AND a minimum of 3+ years of related experience and/or training
    • or An Equivalent Combination of Education and Experience. 
  • Knowledgeable in regard to Injection Molding
  • (5+ years) Previous Service Experience (Preferably Hot Runner)
  • (10+ years) Previous Plastics Processing Experience

Great to Haves:

  • The incumbent must maintain process excellence and good customer relations within tight deadlines.  The Service Technician must be able to multi-task various issues and priorities.  The incumbent must demonstrate the ability to work with customers to identify and solve technical problems and provide effective solutions.
  • In addition to strong English skills, it is an asset that the incumbent be fully bilingual in any of the following languages Spanish, French, Italian, German, or Mandarin.


  • This position requires the incumbent to travel to customer sites and be available on-call for weekends on a rotational basis.


Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.


Who we are:

Mold Masters is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) (www.Hillenbrand.com) is a global industrial company operating in over 40 countries with over 10,000 associates serving a wide variety of industries around the world. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. Hillenbrand's portfolio includes brands such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville.


EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

Mold Masters is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact us by email at talentacquisition@hillenbrand.com with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.


DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.


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