Hot Runner Performance/Optimization Specialist

Basic Requirements:

•    Must have a College Diploma or Trades Certificate (certified Mould Maker/Tool Maker) in the plastics industry, with a Mechanical Engineering degree, coupled with minimum of five (5) years related experience and/or equivalent combination of education and experience.
Great to Haves:
•    Ability to independently identify, research, and resolve technical problems; handle and track incoming customer support calls ensuring accurate and prompt customer service. 
•    Provide personable and comprehensive on support for Mold-Masters Limited products; find the customer’s root cause - not just the symptom, determining the right solution, and closing the case with a satisfied customer; keep aware of new product introductions, competitive products, new technology, new methodologies, and technology standards.
•    Should have an excellent record with technical customer service and troubleshooting with an emphasis on process engineering or tool making. Previous experience with material rheology as related to injection molding processes is strongly preferred.

Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.

Who we are:

Mold-Masters is an operating company of Hillenbrand. Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.

Mold-Masters is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact us by email at talentacquisition@hillenbrand.com with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.

DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time. #LI-KT1 #LI-Onsite