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IT Project Manager CRM (m/w/d)
Hillenbrand (www.Hillenbrand.com) is a global diversified industrial company with businesses that serve a wide variety of industries around the world. We pursue profitable growth and robust cash generation to drive increased value for our shareholders. Hillenbrand's portfolio includes industrial businesses such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville, a recognized leader in the death care industry in North America. Hillenbrand is publicly traded on the NYSE under "HI."
IT Project Manager CRM (m/w/d)
Position Overview
The CRM IT Project Manager oversees the technical implementation and management of CRM systems. This role is responsible for the technical strategy, project management of implementation, specifically requirements and design through implementation and hypercare, as well as maintenance and ongoing support of the system. Partnership is ley for this role as communicating technical concepts to business teams, management and stakeholders is required. Waterfall and agile project management skills are required to manage the CRM system in Hillenbrand.
Key Responsibilities
- Oversee the IT execution and strategy of sales, service, field service, etc. programs that align to the overall organizational and IT CRM strategy
- Manage project team resources across many projects at one time that generally span over months or years in duration o Allocate, reallocate and keep track decision process with IT leaders
- Architect project and program strategies that relate to all areas of the project lifecycle for CRM (i.e. Charter, budget, design, development, implementation, communication, training, vendor management, etc.) o Examples: Engaged in vendor negotiations as a decision maker, define strategy definition of program and initiatives with stakeholders
- Partner with sales, business, leadership and IT directors to define portfolio direction
- Project management, as assigned and needed
- Oversee the proper execution of the Hillenbrand Project Management Methodology for all sales programs and projects
Skills & Experience Requirements
- Bachelor’s degree in Information Technology, Business or a related field
- 7-10 years of internal/external IT experience
- Minimum of 5 years of experience in compliance related roles
- Experience successfully implementing, leading, and supporting CRM systems (i.e. Salesforce Sales and Service Cloud)
- Experience successfully leading medium to large, complex projects and/or in business/IT consulting/management roles
- International experience preferred
- Ability to work autonomously
- English language required, German and French preferred
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