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Batesville ABEL Coperion Rotex Batesville Batesville Milacron MoldMasters DME
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Position Summary:

Responsible for the day-to-day operations and continual improvement of the facility including performance metrics, developing talent and sizing the organization appropriately to meet the market opportunity. Less than 50% of the job responsibilities involve driving or manual labor.



Who we are:

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service and innovation. For more than 100 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.


At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

  • Individual worth and integrity
  • Excellence in execution
  • Spirit of continuous learning and improvement
  • Courage
  • Customer focus and partnership

Batesville is an operating company of Hillenbrand. Hillenbrand (www.Hillenbrand.com) is a global diversified industrial company with businesses that serve a wide variety of industries around the world. We pursue profitable growth and robust cash generation to drive increased value for our shareholders. Hillenbrand's portfolio includes industrial businesses such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville, a recognized leader in the death care industry in North America. Hillenbrand is publicly traded on the NYSE under "HI."

Essential Duties and Responsibilities include the following:

  • Lead, direct, develop and manage CSC associates.
  • Manage associates utilizing Human Resources processes, including quarterly and annual performance reviews (APEX), development plans and top grading.
  • Accountable for CSC operational performance, policy deployment, root cause and countermeasure analysis.
  • Responsible for implementation of a high standard of customer service in the areas of order taking and customer problem solving.
  • Responsible for implementation of market strategies and the "profitable customer and product" philosophy at the local level.
  • Develop strategies to improve operations and inventory efficiencies at the CSC level.
  • Responsible for the implementation of compensation, freedom to lead and safety per the company's guiding principles.
  • Develop and conduct ongoing training in the areas of health, safety, phone skills, standard operating procedures, etc.
  • Develop annual budget, operational and capital plans for the facility.
  • Leverage resources to maximize profits.
  • Ensure the appropriate interaction and coordination with sales, customers, RDC managers, and home office.
  • Responsible for the protection of company assets and achievement and reduction of cost per delivered unit and hours per unit measured as well as protection of company assets such as inventory, purchase cards, fuel cards, petty cash, etc.
  • Understand competition in the market. Analyze strengths and weaknesses and seek out opportunities.
  • Responsible for adherence to governmental regulations.
  • Responsible for the execution of product recalls and field quality repairs.
  • Ensure that the CSC maintains and projects an image to the industry consistent with the company's expectations of professionalism, and truck and driver appearance.
  • Participate in cross-functional projects to improve company performance
  • Work with Sales Managers to control the costs of special deliveries.
  • Provide input regarding market needs as they relate to distribution and service.
  • Work with Sales Managers and Sales Representatives to establish the mix of caskets to be inventoried.
  • Other duties may be assigned.


Supervisory Responsibilities:

Directly supervises employees. Carries out supervisory responsibilities in accordance with the Company policies, the Code of Ethical Business Conduct and applicable laws.

Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


  • Microsoft Office – Intermediate - Required
  • Customer Service Orientation – Expert – Required
  • Verbal and Written Communication – Expert – Required
  • Professional appearance - Required
  • Positive Attitude - Required
  • Attention to safety – Expert – Required
  • Attention to detail – Expert – Required
  • Knowledge of DOT, FMCSA, and OSHA rules and regulations – Intermediate – Required
  • Team Player - Required


Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Business, Supply Chain Management or Logistics preferred; and a minimum of  two years related  experience and/or training; or equivalent combination of education and experience with an emphasis in Logistics.


Employee must be able to travel <5 % of the time.  


Physical Demands:

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to handle and feel, reach with hands and arms, talk and hear. The employee may occasionally be required to crouch. The employee may occasionally lift items as heavy as 25lbs. Specific vision abilities may include the employee’s ability to see near and far distances.


DISCLAIMER: The above information on this job description has been designed to indicate the general nature and level of work performed by the employee within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of any employee assigned to this job. Nothing in this job description restricts management’s right to assign duties and responsibilities to this job at any time.



What We Offer:


Unique Health & Welfare Benefits

  • Onsite wellness center* with FREE office visits, FREE physical therapy & many FREE generic prescription medications
  • Generous 401K Matching Program
  • Unique programs to help associates improve access to medical professionals and improve the overall healthcare experience

What Sets Us Apart:


Making a difference: Helping families honor the lives of those they love® isn’t just our mission. It’s why we do what we do every day to make every Batesville product the best it can be.


Development is a priority: We promote learning and development from Day 1. From our Experience Batesville onboarding program to self-guided courses on Batesville University, there are opportunities to advance your skills. We encourage associates to create Individual Development Plans (IDPs) to help drive career-focused discussions and advancement.


Putting customers first: We value the funeral professionals’ role in serving families and are committed to doing our part to ensure their success.


We Have Fun! We work hard, but when it’s time to play, we get creative – and competitive. Whether it is a kickball tournament or football toss, our Tree is Me team provides engagement activities to bring people together across the organization.


We Give Back: We support our communities by assisting in fundraising events and volunteer programs to help those in need.

*These services are not available at all Batesville locations. 


Batesville is a family: This is not just a job. You will be part of a family of highly committed associates who are passionate about our company, committed to our customers and excited about our future.


At Hillenbrand we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans.


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