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Sales Support Engineer

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Position Summary:

An Engineering department position (weighted towards mechanical engineering) with 100% Support Capacity for the sales department.  Assist the sales engineers and the Sales Director (BU Manager) in the process of quoting extruders and associated auxiliary equipment sourced from outside suppliers.  In this position, the Engineer will have technical responsibilities to specify & organize costs for extruder machine components, and auxiliary equipment. This work will be done in close coordination with sales, process, engineering, purchasing, and outside suppliers.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Compounding & Extrusion, Equipment & Systems, Materials Handling and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems.


  • Monitor and update standard extruder proposal templates regarding technical content. Create and maintain generic auxiliary equipment specification templates used for obtaining budget quotes. Write special technical descriptions when needed. 
  • Efficiently use the vast resources of the Company software programs, QAD ERP, SAP ERP, Bentley ProjectWise data management and Autodesk Vault data management.  Assist sales by searching for reference information (e.g. drawings, extruder manuals, project BOM’s, individual part numbers, material costs, engineering & shop labor costs, etc.)      
  • Review accuracy of standard extruder components & auxiliary equipment costs spreadsheet with engineering, purchasing and operations on an annual basis or more frequently as necessary.
  • Specify extruder integrated upstream and downstream auxiliary equipment for customized systems proposals. (e.g. feeders, liquid metering pumps, extrusion gear pumps, screen changers, pelletizers, classifiers, vacuum pumps, etc.).  Populate the excel cost spreadsheet organized in quote specific “Internal Quote” folders, known as the “IQ” folders.  
  • Maintain the mechanical engineering section of the “IQ” folders.  This is where all correspondence, customer specifications, engineering calculations, supplier quotes, cost spreadsheet, and diagrams/drawings are stored to develop each customized extruder or system proposal.  Attend “IQ” team meetings on a regular basis for interface clarifications, sales input and prioritizing. Work in close coordination with the designated electrical engineer on each “IQ” 
  • Create process flow equipment block diagrams for complicated systems proposals.  Direct & assist engineering for the creation of P&I diagrams, extruder drawings, and system layout drawings when required for proposals.  Occasionally create a CAD sketch or preliminary drawing when needed.  
  • Attend order handover meetings after a machine or system is sold.  The sales support engineer has high accountability to communicate details of the “as sold” order for technical clarity with corresponding costs & quotes that are well organized.  This is the basis for the project implementation team to efficiently “kick off” and start processing the order.    
  • Learn by actively reaching out to process, mechanical and electrical engineering as well as interacting with other Coperion resources.
  • Discuss and develop more cost-efficient machine and systems solutions together with engineering, process and sales group.  Also considering the benefits of standardization.  
  • Consult with customers as required to understand their technical needs and find the best suitable and cost-effective solution.
  • Potential visits to process plants and installation/construction sites and must be able to navigate around equipment, etc.
  • Attend when asked, appropriate trade shows, conferences, and technical meetings to keep up-to-date in extrusion technology. 
  • Occasionally participate in technical meetings/presentations in-house or at customer locations.
  • Organize and conduct technical presentations using outside suppliers on auxiliary equipment in front of sales, engineering, and process engineers.  Develop new suppliers when needed and coordinate with purchasing. 
  • Work in close cooperation with the engineering group manager and the Company’s other sales and technical personnel.
  • Able to travel 30% of time.  Training will take place in our Wytheville facility, VA

Education / Experience:

  • Bachelor's Degree in Engineering or related field preferred.  
  • Minimum of two-three years’ experience in engineering, technology and/or sales of capital goods, i.e. plastics machinery or similar.
  • Excellent organization and communication skills.


  At Coperion, a Hillenbrand company, we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans

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