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Batesville ABEL Coperion Red Valve Rotex Batesville Batesville Milacron Moldmasters dme
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Brief Description
Location: Al Jubail, Saudi Arabia

The job includes management of field service, repairs, modernization within the Coperion Middle East market area for Material Handling. The Manager (m/f/d) Service & Sales, is responsible to prepare, execute and organize field service tasks for Material Handling systems. It also includes liaison with the home office in Germany and any other location as necessary. Besides from focusing on Material Handling service topics, the Manager (m/f/d) Service & Sales should support the service activities of the different divisions as time allows. Furthermore, it includes the responsibility for the sales activities for small systems and modernization projects within the Middle East, focusing on the Coperion Middle East sales territory. In this function the Manager (m/f/d) Service & Sales reports to the Sales Manager Coperion Middle East and the respective local General Manager and the General Manager of the Business Unit Service Material Handling.

Your future area of responsibility
  • Maintain up to date knowledge of all Material Handling products, policies and goals
  • Maintain and built up customer relations and contacts related to (MH) service business and modernization
  • Ensure the delivery of top-quality customer service and achieve and sustain high customer satisfaction
  • Technical support of spare part sales team
  • Managing budgets and costs for projects
  • Understand the companies operating model, divisional strategy policy and goals
  • Coaches and develop local service team

Site Service (40% of capacity):

  • Short term site service assignments within the Middle East region
  • Support customers on technical queries and warranty claims
  • Monitor warranty costs
  • Prepare quotations for site service
Modernization / Small Systems Sales (60 % of capacity):
  • Implement active sales strategy and approach potential customers (Installed base)
  • Segmentation / selection of quotes
  • Prepare, submit and discuss quotations for modernization projects
  • Interface with home office and other technical departments
  • Develop and maintain budgets
  • Responsible for revenue and profit results

Education, Experience & Technical Skills / Knowledge

  • 5 years Engineering Degree (mechanical or process design) and 5 years of site management and / or prior field service experiences

  • Knowledge and deep understanding of Material Handling products, ability to manage budgets

  • Previous experience involving customer contact
  • Fluent in English language mandatory (written and spoken), knowledge of Arabic is an advantage

  • Intercultural experience, working abroad for several years
  • Strong verbal, written communication and negotiation skills
  • Capability and ability to adopt to the special cultural environment

  • PC computer literate (MS Office, Navision)
Safety Factors
  • Knowledge of Middle East / KSA specific working conditions and regulations

  • Normal office environment and knowledge of industrial process plants’ safety regulations and procedures

  • Knowledge of industrial safety procedures

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