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ABEL Coperion Red Valve Rotex Batesville Batesville

Field Service Technician

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Position Summary:

We are seeking a qualified Field Service Technician candidate who will be responsible for representing Coperion and provide customer assistance for installations, start-ups, trouble shooting and maintenance phases of Coperion equipment at customer's plant sites and related designated areas. This role will offer expertise, guidance and training. The ideal candidate is located in Salina, Kansas but Houston, TX could also be a suitable location.

Who we are:

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion's divisions of Compounding & Extrusion, Equipment & Systems, Materials Handling and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers.


• Represent Coperion in the capacity of Service Representative providing assistance and advice to customers and/or assigned personnel.

• Assist customers to start-up newly installed equipment and train customer personnel as needed. Participation in classroom type training may be required.

• When not on travel assignment, perform office assignments in the Coperion Field Service office such as writing reports, preparing field information packages for himself and other Field Service or Company personnel, answering customer phone calls, and other related tasks.

• Work in accordance with all Coperion policies and standards.

• Adhere to all customer safety and drug and alcohol control regulations and procedures.

• Insure the satisfaction of all Coperion customers.

• Complete all trip reports and data sheets related to assignments as detailed as possible and in a timely manner.

• Discuss and recommend spare parts and service needs with customers.

• Keep accurate records and transmit them to the proper groups for action

• Provide feedback on information received in the field on Coperion equipment and others.

• Forward any recommendation for service and equipment improvement to Field Service management for submittal to proper department.

• Responsibilities will include travel throughout the USA, Canada, Mexico, Central and South America, and overseas, and have valid passport.

• Must be willing to travel extensively (75%) in accordance with field service travel regulations.

• Must be willing to adapt to flexible working hours (holidays, weekends).

• Must be responsible, dependable, plus safety-minded.

• Perform other related tasks as assigned by proper authority.


• The ability to read and interpret documents such as engineering reports, drawings, office procedures, and instruction manuals is required.

• Problem solving skills

• Good customer service and communication skills.

• The ability to use standard tools; hand tools, power tolls, test equipment.

• The ability to write clear, concise routine correspondence as well as comprehensive documents.

• Knowledge of word processing (Word), spreadsheets (Excel), PowerPoint.

• High school diploma, college degree preferred

• 4 years of Mechanical experience + Electrical experience/Electronic training is preferred

At Coperion (a Hillenbrand company), we strive to build a diverse workforce through equal opportunity employment that embraces and leverages the differences each individual has to offer. Equal Employment Opportunity/ Affirmative Action Employer of minorities/females/disabled/veterans


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