Warehouse Lead / Driver (Non-CDL)

Position Summary:

The CSC Team Lead / Driver (Non-CDL) in Kutztown, PA is responsible for the day-to-day operations and continual improvement of a local customer service center (CSC).

A cornerstone in the death care industry, Batesville has distinguished itself from all others through our commitment to quality, service and innovation. For more than 100 years, Batesville has been dedicated to serving the needs of licensed funeral professionals and helping families honor the lives of those they love.® With annual revenues of approximately $600 million, Batesville is a leader, providing a comprehensive portfolio of burial and cremation products, memorialization offerings, profit-enhancing merchandising systems and leading-edge technology solutions.

At Batesville, our associates are our strongest asset, and we strive to attract, hire and develop the best and brightest to ensure our place in the future. Batesville has a strong culture of achievement, which is underpinned by these five core values:

• Individual worth and integrity
• Excellence in execution
• Spirit of continuous learning and improvement
• Courage
• Customer focus and partnership

Batesville is an operating company of Hillenbrand. Hillenbrand (www.Hillenbrand.com) is a global diversified industrial company with businesses that serve a wide variety of industries around the world. We pursue profitable growth and robust cash generation to drive increased value for our shareholders. Hillenbrand's portfolio includes industrial businesses such as Coperion, Milacron Injection Molding & Extrusion, and Mold-Masters, in addition to Batesville, a recognized leader in the death care industry in North America. Hillenbrand is publicly traded on the NYSE under "HI."

Essential Duties and Responsibilities:

• Lead and direct CSC (customer service center) general labor associates and drivers
• Perform delivery driving responsibilities as needed, generally to help cover vacation time, etc. for the team
• Assist with the recruiting, interviewing, hiring and training of new associates
• Responsible for the completion of pre-hire and post-hire paperwork for new associates
• Responsible for local operational performance in the following areas: cost, delivery, health and safety, property management, cost of quality, work standards, procedures and policies, and customer satisfaction
• Assist in the achievement and reduction of cost per delivered unit and hours per unit measures
• Protection of company assets such as inventory, purchase and fuel cards, petty cash, etc.
• Support high standards of customer service in the areas of order taking and customer problem solving
• Implementation of local market strategies
• Implementation of the "profitable customer and product" philosophy at the local level
• Assist in policy deployment, root cause, and countermeasure analysis
• Implement strategies to improve operations and inventory efficiencies at the CSC level (i.e. fill rates)
• Adherence to governmental regulations (DOT, OSHA)
• Assist in training of health and safety, phone skills, standard operating procedures, etc.
• Execution of product recalls and field quality repairs
• Provide input regarding the development of annual budgets for the local service center
• Interaction and coordination with associates, sales, customers, RDC Managers, District CSC Managers and home office
• Ensure that Batesville maintains and projects an image to the industry consistent with our expectations of professionalism and truck and driver appearance
• Participate in cross-functional projects to improve company performance
• Work with Sales Managers to control the costs of special deliveries
• Provide input regarding market needs as they relate to distribution and service
• Provide insight regarding competition in the market
• Work with Sales Managers and Sales Reps to establish mix of caskets to be inventoried
• Other duties may be assigned

Supervisory Responsibilities:

Lead employees. Carries out supervisory responsibilities in accordance to the Company policies, the Code of Ethical Business Conduct and applicable laws.

Responsibilities include assisting with interviewing, training employees; planning, assigning and directing work; appraising performance; addressing complaints and resolving problems.

Travel for this position should be minimal but may average 2-3 weeks a year for alternant CSC vacation coverage or project work.