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Batesville Coperion Rotex Batesville Batesville Milacron Moldmasters dme

Technical Customer Support Representative

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Sales-After Sales
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3204 Total Views

Coperion is the international market and technology leader in compounding and extrusion systems, feeding and weighing technology, bulk materials handling systems and services. Coperion designs, develops, manufactures and maintains systems, machines and components for the plastics, chemicals, pharmaceutical, food and minerals industries and employs 2,500 people at nearly 30 sales and service companies worldwide.

Coperion Belgium is currently looking for a Technical Customer Support Representative to join our team in Niel. The main tasks will be the direct contact with the customers via phone/email, taking care of the aftersales and processing the orders.

 

Main Tasks and Responsibilities 

  • Handle BeNeLux customer requests for service & spare parts, together with Coperion colleagues from Belgium and other sites
  • Establish and maintain customer satisfaction
  • Ensure the accuracy of quotations regarding the chosen equipment, pricing and commercial terms
  • Review of contracts for acceptance and ensure compliance with established policies and procedures
  • Assist in collection of overdue accounts
  • Follow up open quotations and develop & implement strategies for closing the order together with appropriate sales colleague

 

Your Profile

  • Experience in an international service oriented company
  • Technical experience or technical education, ideally a Bachelor’s Degree in engineering/(electro-)mechanics/commerce
  • Able to efficiently work in Dutch and English languages, French or German language skills are a plus
  • Familiar with MS Office applications and ideally SAP
  • Knowledge of the production processes employed within the plastics, compounding & extrusion and material handling components is an advantage
  • Basic commercial and financial understanding
  • Team player attitude and good communication skills
  • Results-focused, efficient and flexible personality

 

We Offer

  • A familiar working atmosphere at a flexible local site within a stable international group
  • A variety of trainings
  • Competitive salary
  • Long term perspective with multiple opportunities within the enterprise
  • Company phone and laptop
  • Pension plan
  • Income insurance
  • Partial home office opportunity

 

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